Thank you for shopping at Krishna Jewellers. We value your trust and strive to provide you with the best online shopping experience. Please read our policy regarding returns, cancellations, and refunds carefully.
Cancellation Policy
• Before Shipment: Customers can cancel their order within 24 hours of placing it, provided the order has not been shipped yet. A full refund will be processed in such cases.
• After Shipment: Once the product has been dispatched or shipped from our facility, the order cannot be cancelled.
• Customized Orders: Orders involving custom sizing, personalized engraving, or custom-made jewelry designs cannot be cancelled or refunded once production has begun.
Return & Exchange Policy
• Damaged or Wrong Products: We only accept returns or offers for exchanges if the product received is physically damaged during transit or if a wrong item has been delivered.
• Timeframe: Any such issue must be reported to our customer support team within 48 hours of receiving the delivery.
• Unboxing Video Mandatory: To claim a return or exchange for a damaged item, customers must provide a clear, unedited unboxing video from start to finish showing the package opening and the damage. Without a proper, single-shot unboxing video, requests cannot be processed.
• Product Condition: The item must be unused, in its original packaging, with all tags, hallmark certificates, and invoice intact.
• Return Shipping: In case of approved damaged/wrong delivery, we will arrange a reverse pickup. If reverse pickup is unavailable at the customer’s pin code, the customer must ship it back safely, and shipping costs will be reimbursed upon verification.
Refund Policy
• Approval Process: Once we receive your returned item and verify the unboxing video/physical damage, we will notify you regarding the approval or rejection of your refund.
• Refund Method: Approved refunds will be automatically credited back to the original method of payment (via PhonePe / Credit Card / Debit Card / Net Banking) used during the purchase.
• Timeline: The refund amount typically takes 5 to 7 working days to reflect in your bank account or wallet, depending on your bank’s processing time.